Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

If you would like us to cancel an order or pre-order you have placed that has not yet shipped, please contact us before shipping and we will generally do so.

The bank will charge a fee of 0.3 USD for each order payment, and this fee is non-refundable.

When you request a refund, we will deduct 6.5% of the total payment as a service fee.

If your order has already been shipped, we cannot cancel or refund it.

To be eligible for a return, your item must be in its original condition, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Return or exchange shipping costs will be the buyer’s responsibility.

To start a return, please contact us at zspc.top@outlook.com . We will provide the return address by email.

If your return is approved, we will send a return shipping label and delivery instructions. Items returned without prior approval will not be accepted.

You may contact us at zspc.top@outlook.com  with any return questions.

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we may resolve the issue.

The fastest way to receive your desired item is to return the original one, and once approved, place a new order separately.

We will notify you after receiving and inspecting your returned item regarding approval status.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Banks and card issuers may require additional processing time.

If more than 15 business days have passed since refund approval, please contact us at zspc.top@outlook.com.